GENERAL

The website www.waveplanet.gr is an informative and electronic commercial store created and operated by the & nbsp; regular company under the name LATHOUROS D. - AVRAMIS G. O .Ε. is based in Patras, Achaia, Gounari 25, is legally represented, with TIN. 099782830 & nbsp; and D.O.Y. C Patras, has an email address info@waveplanet.gr and a telephone service line of the online store: 2610 222622.

The constant goal of Wave Planet is to provide the best possible customer service. This e-shop enables both our customers and all internet users to be informed immediately about the products offered by our company, as well as to make their purchases electronically.

The COMPANY reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems necessary, and undertakes to inform consumers of any change, through the pages of this online store. Contracts through the online store are drawn up in the Greek language.

Subject to a more specific written agreement, all the terms currently listed apply to all products and to all buyers - customers and any transaction concerns purchases from the online store waveplanet.gr, falls under the terms listed below and are clearly listed in our online store.

Privacy Policy

Our company is fully adapted to the GDPR framework and the processing of personal data is done in accordance with the provisions of the General Regulation of Personal Data Protection (GKPD 2016/679), as well as for the protection of personal data and privacy in sector of electronic communications (Law 3471/2006) and the decisions of the Personal Data Protection Authority (APDPX).

OFFER AND AGREEMENT
All products are determined in terms of weight, colors, accessories and technical characteristics by the respective Construction Company. The photos of the products are sample and the color of the final product may differ.
The order is made by the Sales Department of waveplanet.gr , which is responsible for the distribution and delivery of the products .
The buyer must be informed about the technical characteristics of the products he orders. Any information from us, regarding technical or other information, is subject to any reservations.
The sending of orders, if the product is available, is done on the same day and its delivery depends on the Kilometer distance, or the mediation of weekends or holidays .
The consumer has the right to withdraw within fourteen (14) calendar days, if no longer deadline has been agreed, but returning the goods in their excellent original condition and packaging, without incurring any costs other than return costs. .
In case of non-execution of the order as agreed, the customer has every right to cancel it.
In case the product is no longer available and can not be delivered within a reasonable time, the sales department of  waveplanet.gr informs the customer and cancels the order after a written (e-mail) or telephone update or suggests the ideal alternative solution.

The prices of all products are clearly indicated and close to each product and include VAT. tables that are adjusted according to the pricing policy of the Courier companies.

SHIPPING / TRANSPORTATION
The goods travel at the cost and responsibility of the customer.
For transports that have been delayed by external factors (strikes, road closures, extreme weather events, etc.) our store does not bear any responsibility.

RISKS
Once the goods are inspected and received by the buyer, the store is released from any further liability.

OBLIGATIONS AND WARRANTIES
Matters of guarantee of goods and any return for any reason, are determined by the current provisions of Greek Law and the provisions of Directives of the European Union.
The manufacturer is solely responsible for each warranty (including how it is performed). We are obliged to faithfully and without exception follow all the standard and prescribed procedures of inspection, repairs or returns determined by him.

Greek and European Legislation ensures the rights of consumers with Laws and Directives such as N2251 / 94 (Government Gazette 191 / 16-11-1994), AK §534, §537, §540 and §554, §555 as amended by Law 3043/2002.
For additional information you can contact the Ministry of Labor and Social Security - General Secretariat for Consumer Affairs / Directorate for Consumer Protection - Pl. Kaningos, on the website www.efpolis.gr, or call 1520.
The Manufacturers' Warranty only covers manufacturing errors or defects in the device. Any damage resulting from falling, dampness, negligence, mistreatment, interference in the internal parts by unauthorized persons or improper use, automatically puts the product "Out of Warranty" and its repair is charged.
If you wish to make a claim , within the limited Warranty that accompanies each product, you should contact directly, to the competent Technical Department of the official Representative or authorized Repair points as well as to the customer service center of waveplanet.gr . Waveplanet.gr must deliver all goods in excellent condition. If a product is not in good condition, it automatically gives the buyer the right to cancel its receipt or return it.
The warranties of all products, which are intended for the European Union, are required to be covered by official representatives. Otherwise waveplanet.gr must cover the Warranty.
Returns of products that do not present a problem are charged to the buyer (such as shipping, handling or inspection costs).

PROPERTY OWNERSHIP / PROPERTY RIGHTS
Until the final payment of the goods, they remain the property of  waveplanet.gr .

PAYMENTS TO THE COMPANY
The appropriate and acceptable payment methods are:

 ATTENTION :  ALL transactions over 500 euros (including VAT) will be made through the banking system , ie by deposit in a bank account or by credit / debit card. Bank charges are borne entirely by the buyer.

• Using a credit / debit card

• By online transaction , to send the order to your place. Upon receipt of your order, your physical presence and identification of your details through your police ID is required, while the receipt of your order by a third party is not allowed except with an authorization certified by a public authority. There is an additional shipping cost.

• Deposit in one of our Bank Accounts below .

The name of the beneficiary that will appear is, LATHOUROS D. - AVRAMIS G. OE

To pay for your order by depositing in a bank account, select one of the following bank accounts. In the reason for deposit you must fill in your Name and number of your order:
In this case, your order is executed, after sending us by e-mail to & nbsp; .com account for the nominal deposit of the final amount of the order (the transfer costs are borne by the buyer), in which the order number must be mentioned as the reason. Shipping time starts from the date of confirmation of the deposit.

Eurobank
IBAN:  GR80 0260 0820 0004 4020 0103 956

Piraeus Bank 
IBAN: GR85 0172 5050 0055 0500 9499 515
 
USE OF CREDIT-DEBT CARDS / PAYPAL and PERSONAL DATA SECURITY the highest importance of personal data protection and security of transactions, we use the most advanced methods to ensure speed and reliability, while providing you with high quality services in any case.
Waveplanet.gr undertakes that all personal data submitted to it (Name, Address, Telephones, E-mail, etc.), are registered (with access) by authorized officials, strictly and only when required, such as for processing of the orders, while they are not subject to management, notification to third parties and are not used for other purposes (eg advertising). Cases of decisions of prosecutors, courts or other public authorities are excluded from this.

Payments by credit / debit card are made with absolute security, as you can submit your data and security codes  through Eurobank which is a pioneer in adopting new card payment security standards , such as the 3DSecure protocol which forms the basis of a range of services provided by MasterCard and Visa worldwide (Verified by Visa & MasterCard SecureCode), by protecting trading parties and minimizing the possibility of malicious actions or interceptions utilizing sophisticated card detection and fraud prevention systems, has introduced the mandatory use of the TLS 1.2 data standard for secure transfers. This way you can be sure that your card details are not submitted to us but directly to the Bank, therefore how are they not going to be intercepted under any circumstances.
Note: For your own safety we advise, as when you log in to the Bank or Credit / Debit Card transaction page, be careful as the login as it appears in your browser starts with https://and not http://.
Any transaction through Cards, indicates the prior complete understanding of the terms of use and operation of the system. For more information about the security of your transactions or if you have any doubts, please, before submitting your transaction, contact us directly by e-mail, asking us relevant questions (you can also contact the Bank's Customer Service Department ). It is possible to pay by credit, debit and prepaid cards (except AMEX and Diners).
ATTENTION: There is no extra charge for using Credit and Debit Cards. As the submission of your credit / debit card details is done via computer (remote) and not with your physical presence in our branch, there may be a relative delay by the Bank until the completion of the approval, consequently the delay will be accordingly. shipping of goods to you. During this period, although the money will have already been frozen from your account, in no case will it have been frozen by us or for our benefit but by the Bank itself (until the completion or termination of the transaction).


RESERVATIONS
Waveplanet.gr can not be blamed, for any damage can be caused by products it distributes and trades and which are covered by European safety rules. The respective manufacturer must inform in the enclosed instructions, on the correct way of use and the precautions of his products.

SOFTWARE
The software contained within the devices is licensed by the software manufacturer. The terms of use, instructions and restrictions of use are also given by the software manufacturer and not the product. Software packages or products containing software can only be returned if the manufacturer's Safety Ribbon has not been opened and the packaging must be in excellent condition.

LEGAL RIGHTS
For any transaction made with waveplanet.gr , the Legislation of Greece applies and it is agreed that the competent authorities for resolving disputes are the Courts of Patras.

GUARANTEES & SERVICE
Product photos are sample and the color of the final product may differ. Returns or replacements of products (eg due to color), are accepted only after consultation and if the product has not been opened or used.

Products must be returned:
a) unused, in their original packaging - box and cellophane - and in excellent condition
b) with all labels on
c) in the exact same condition in which they were received, intact, sealed and without any damage
Necessary condition for the return of products is to have in your possession the relevant purchase document proving the transaction (eg, Retail Receipt or Sales Invoice).

The cost of the Shipping, of all the products returned to the Company, is borne by the buyer.
waveplanet.gr reserves the right not to accept product returns when it deems that there are special reasons .

DOA / DAP
waveplanet.gr provides consumers with the guarantee of replacement of any defective device purchased by us when certain conditions are met.
CONDITIONS:  If you purchased a device which due to a manufacturing error At first it could not be turned on, it is automatically labeled as DOA "Dead On Arrival", which means that the device never worked. If you bought a device that started but then in the next few days showed symptoms of a serious malfunction, then the device is automatically labeled as DAP or "Dead After Purchase" which means that the device has stopped working or has serious problems (or actual defects) within a reasonable time specified (or proposed) by the manufacturer. In the case of DAP the replacement or repair of the device is determined solely by the service policy of the manufacturer.

PROCEDURES: The certified procedures we follow as The store is in compliance with the official procedures followed by the manufacturers and the respective official points of sale worldwide. So if you buy from us a device that unfortunately falls under the above then you should first inform us by phone or send us an email to register the problem and direct you to be on time (calendar) how to provide it of the special Limited Warranty.

Also for your own best service you should take the following seriously: Please be primarily informed about the bandwidth of this special provision (DAP / DOA) of the device you are interested in. Each Manufacturer defines (or proposes) differently the specific time period and may vary from Company to Company. Usually this period includes only a few days or even a maximum time of using the device. All standard procedures we follow for (DAP / DOA) apply to all consumers without exception. In no case do we have the right to act arbitrarily or to act in a discriminatory or selective manner towards a portion of the consumers contrary to the instructions or in violation of the terms of each manufacturer. Any decision on whether or not a specific device is covered by the warranty (DAP / DOA), is taken by the official technical department of the respective Manufacturer in our Country. In no case is it recognized (DAP / DOA) unless there is a corresponding formal written reminder from the technical department. The time required for this control depends exclusively on them, taking into account (and by law) the minimum possible inconvenience to the consumer and for any delay in it,  waveplanet.gr bears absolutely no responsibility.

waveplanet.gr in no case replaces a product with a corresponding or different or returns money to any consumer unless the relevant inspection is carried out and there is no written proof of the manufacturer (through the technical department) that the DAP / DOA is in force. Any objections, objections, disagreements on the part of the consumer should be notified first of all to us and consequently to the competent technical control department as well as to the competent Consumer Protection Department of the Ministry of Development.

EXCEPTIONS
The special limited DAP / DOA warranty does not apply if:

• The fault proves to be the fault of the consumer with an official document from the official technical department of the manufacturer (regarding the guarantee regarding the fault of the consumer, you can refer to the general warranty terms of our store).
• The device does not come with the box and all its accessories (eg battery, booklet, hands free, charger, etc.). The period of validity of the Warranty, which is proved between the confrontation of the receipt (or invoice) of purchase and the receipt from our store to be checked, is reduced by calendar.
• If your device has not been purchased from our store or if the IF number or the unique IMEI number clearly stated on the purchase document is not the same as the device you provide.

If for any reason you have any additional questions regarding the terms or conditions of the DAP / DOA warranty, please contact us so that we can inform you. In any case, we are committed that with responsibility and seriousness, we provide you with high quality products and services, in accordance with the strictest standards and quality controls of the world market.

CLARIFICATIONS
By confirming each order electronically, it is understood that all terms are fully understood and unreservedly accepted. Any questions, clarifications or unclear understandings of the shipping, payment and warranty terms currently mentioned should be clarified by the buyer, requesting additional details in writing. In case of any dispute, the recipient is obliged to notify it in writing to waveplanet.gr , within 48 hours of receipt, indicating the notification by registered letter or to submit it electronically requesting proof of receipt. In this case, the customer is obliged to return immediately, undamaged all the goods and & nbsp; waveplanet.gr explicitly reserves the right to withdraw from this sale at a loss. waveplanet.gr in any case is committed to do its best to ensure you a reliable and profitable market in every way.

APPLICABLE LAW

All transactions you make through waveplanet.gr are governed by International and European law governing matters relating to e-commerce (Directive 2000/31 / EC, Presidential Decree 131/2003) as well as also by the Law on Consumer Protection (Law 2251/1994) which regulates issues related to distance selling.