SHIPPING

The shipping time of your order is from 1 to 4 working days from the day of sending it.

The parcels are delivered from Monday to Friday 08:00 - 20:00

 

SHIPPING CHARGES

Shipping costs €3.50.

Cost of cash on delivery €2.5.

Costs for hard-to-reach areas €7.50.

 

RETURN POLICY

Product Returns due to delivery error

In all cases where other than the sold items are delivered, the customer returns the products for inspection and detection of error. In this case, the costs of returning the products to the company as well as the costs of return to the customer are borne by WAVE PLANET as long as the return method proposed by the company is observed.

• In case it is found that the item has a manufacturing defect, if this is confirmed by the authorized repairer who provides the guarantee of good operation or in case WAVE PLANET itself provides the guarantee of good operation directly, the following apply:
• The guarantee is provided for a limited period of time which is stated in the detailed characteristics of the product. After the end of this period or repair, the replacement of the products is possible with an additional charge following a new agreement with the customer.
• The return of the product to be replaced must be done together with all the documents that accompanied the product (eg Retail Rep. Etc.) and its complete packaging. If it is a defect that was found later after delivery and the packaging does not exist or also if the product packaging was received by the distributors during the delivery of the item, the product packaging is not required.
• The return of products by courier. In cases of return by courier, the customer is charged with the shipping costs to WAVE PLANET and WAVE PLANET is charged with the shipping costs of the replaced or repaired product.
• After the return of the products, the defect reported by the customer is checked and then contacted to inform him about the results of the check.
• If the defect is found, the product is repaired or replaced, otherwise the transaction is canceled in case the product can not be repaired in a reasonable time and the company can not find another product of similar or better characteristics or equivalent value for replacement. . In case of cancellation of the transaction, the refund of the initial purchase is made in the same way as the initial payment of the customer to WAVE PLANET.
• In particular, in case of payment by bank transfer, a reverse bank transfer will be made from the accounts of WAVE PLANET to the customer.
• In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in total or partial offset of this claim. against the customer.